FAQs
Below FAQ are some common concerns of our clients before purchasing their item(s), if you have other questions, please just send it to support@thewhateverworld.com
Registration
+ Do I Need To Register Before Placing An Order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click Here to register.
+ How Do I Register?
You can Click Here to register.
+ Why Should I Become A Registered User?
- You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
- You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
+ How Do I Reset My Password?
Please Click Here to reset your password.
+ How Do I Change My Account Information?
As soon as you Sign In to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
+ Can I Change My Email Address In My Account?
We will offer this function in the future.
+ I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?
Ordering
+ Can I Order By Phone?
Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click Here to shop.
+ Is My Privacy And Personal Information Secure On Your Site?
Shopping on our site is safe and secure. Please Click Here to view the full details on how we protect your privacy and personal information.
+ What Kinds Of Payment Methods Do You Accept?
- Visa
- Master Card
- Discover
- American Express
- PayPal
- Apple Pay
+ Do You Restock Items That Are Sold Out?
Unfortunately we do not restock most of our items. You may Contact Us to check availability. Our Customer Service Team will need an item number/product code to confirm availability.
+ Can I Modify Or Cancel My Order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
+ I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?
Please Click Here to contact our Customer Service Team.
Order Status
+ How Do I Check On The Status Of My Order?
- You may view the status of your order by logging into your Whatever World account and clicking on Past Orders. Click Here to check on that status of your order.
- Click on Track Your Order at the top or footer of the page. Make sure to have the order # and email address available.
- Confirmations are sent via email within 24-72 hrs when
- Your order has been received or;
- Your shipment has been processed, based on the valid email address provided to us.
- Select TheWhateverWorld.com as a trusted website domain in your spam filter.
- To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
+ Why Was My Order Cancelled?
- The WhatEver World was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
- If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
- If you still need assistance please contact us by email through the Contact Us link.
+ I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?
Please Click Here to contact our Customer Service Team.
Shipping
+ What Kinds Of Shipping Options Do You Offer?
We offer FREE Insured Worldwide Shipping Services.
+ What Are Your Shipping Rates?
FREE Shipping Worldwide. No minimum order required.
+ How Do I Track My Package After It Has Been Shipped?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click Here to track your package.
+ When Will My Items Be Shipped?
All items are subject to a handling period before they are dispatched. - 99% of orders leave the warehouse within 2-7 business days of payment due to the high demand of our products. - We will notify you by email when your items have been shipped.
+ I've My Tracking Number But There's No Information Available.
Some items are shipped out from our fulfillment center located overseas, therefore, Couriers will have available the tracking information within 2-5 business days after order has been shipped.
+ When Will I Receive My Item(s)?
Estimated 7-31 days delivery time is based on major cities and non-festive period. Please allow up to 45 days for delivery.*
+ When Are My Items Coming From?
Although our Main Office is located in America, some of our items are located in our Fulfillment Center located overseas.
+ Will My Items Be Sent In One Package?
In order for us to get the items to you as fast as possible some items may be shipped in separate packages.
+ I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?
Please Click Here to contact our Customer Service Team.
Return
+ What Is Your Return Policy?
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately (within one week) at TheWhateverWorld.com with details/photos of the product and the defect.
We will fully examine the photos and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product (Buyer is responsible for paying the shipping cost) or refund the purchase price, using the original method of payment.
+ How Soon Will I Receive A Refund For My Return?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
+ What Is Your Refund Policy?
Click Here for our Refund Policy.
+ Why Do I Have To Pay For Something That I Already Paid For?
- The buyer mistakenly ordered a wrong size, color, item.
- Tracking shows delivered, but did not receive.
- Incorrect address was indicated on the order.
*Insured shipping is charged on free items.
+ I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?
Please Click Here to contact our Customer Service Team.